Last updated: [ 21 October 2025]

Effective date: [ 21 October 2025 ]

1. Introduction

Welcome to CogniOps Studio (“we”, “us”, “our”). We provide AI-powered automation and integration consultancy services. We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains:

What personal information we collect through our website and services.

How we use, share and protect that information.

Your rights in relation to your personal data.

By using our website (the “Site”) and engaging our services, you accept the practices described in this policy.
2. Data Controller

CogniOps Studio is the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

Contact email: [hello@cogniopsstudio.com
3. Information We Collect

3.1 Data you provide us

Contact details: name, email address, company, job title, phone number.

Service enquiry details: project description, company details, relevant system information.

Other information you provide when you communicate with us (e.g., via email, form, telephone).

3.2 Data we collect automatically

IP address, browser type, device identifiers, operating system.

Referring URL, pages visited, time spent on pages, click behaviour.

Cookies and similar tracking technologies (see our Cookie Policy).

3.3 Data from third parties

Where permitted, we may receive information about you from trusted third-party providers (e.g., business information providers) and merge it with our existing records.
4. Purposes for Processing & Legal Basis

We process your personal data for the following purposes and legal bases:

Purpose Legal Basis

Responding to enquiries, providing quotes and consultancy services. Performance of contract / legitimate interest.

Sending you service updates, newsletters, marketing (if you consent). Consent.

Administering our website, analytics & improvement. Legitimate interest.

Complying with legal & regulatory obligations (e.g., tax, audit, data protection). Legal obligation.

Securing our systems and preventing fraud. Legitimate interest.
5. Use and Sharing of Information

We use your data to deliver our services, communicate with you, and improve our offering.

We may share your data with:

Our service providers (hosting, CRM, email, analytics) who act as processors.

Legal or regulatory authorities if required by law.

In the event of business sale/merger, your data may be transferred to the acquiring entity (with your rights protected).

We do not sell your personal information to third parties for direct marketing.

6. International Transfers

Where we transfer personal data outside the UK and European Economic Area (EEA), we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
7. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. When no longer needed, data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR you have the right to:

Access a copy of the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request erasure of your personal data (“right to be forgotten”).

Object to processing based on legitimate interests or direct marketing.

Request restriction of processing.

Data portability (in certain cases).

To exercise your rights, please contact us at [hello@cogniopsstudio.com
We may ask for proof of identity. You also have the right to lodge a complaint with the ICO (www.ico.org.uk
9. Cookies & Tracking

Our Site uses cookies and similar technologies. Please see our separate [Cookie Policy] for more detail on what cookies we use and how you can manage your preferences.

10. Security

We have implemented appropriate technical and organisational measures to protect your personal data (encryption, access controls, secure servers). However, no system is completely secure; we cannot guarantee absolute security.
11. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal data.

12. Changes to this Policy

We may update this Privacy Policy from time to time (e.g., to reflect changes in law or our practices). The “Last updated” date will be revised and the new version posted on the Site. Continued use of the Site after the update constitutes acceptance of the new policy.
13. Contact Us

If you have questions or concerns about this policy or our processing of your data, please contact:

Email: hello@cogniopsstudio.com

Terms of Use

Last updated: [ 21 October 2025]

Effective date: [ 21 October 2025 ]

1. Introduction

These Terms of Use (“Terms”) govern your use of the CogniOps Studio website (the “Site”) and your relationship with CogniOps Studio (“we”, “us”, “our”). By accessing or using our Site, you agree to these Terms in full. If you do not agree, you must immediately cease using the Site.

2. Intellectual Property

All content on the Site (text, graphics, logos, images, videos) is owned or licensed by CogniOps Studio and is protected by UK and international intellectual property laws. You may view, download and print one copy of the material solely for personal, non-commercial use, provided you retain all copyright and attribution notices. You must not modify the content or use it commercially without our prior written consent.
3. Acceptable Use

You agree to use the Site for lawful purposes only. You must not:

Use the Site in any way that causes, or may cause, damage to the Site or impairment of availability or accessibility.

Use the Site in any way that is fraudulent, unlawful or harmful.

Use any robot, spider, scraper or other automated means to access the Site.

Use the Site to infringe the rights of any third party.

Introduce viruses, trojans, or other harmful code.

4. User Registration & Passwords

Certain parts of the Site may require registration or a login. You are responsible for keeping your password secure. We reserve the right to suspend or terminate your account or access in case of misuse or violation of these Terms.
5. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for:

loss or damage arising from your use of the Site or reliance on any information on the Site, including indirect or consequential loss;

any interruption or cessation of the Site;

viruses or other harmful components obtained via the Site.

Our total liability to you in respect of any event shall not exceed £100.

6. Accuracy of Content

While we endeavour to ensure that the content on the Site is correct at the time of publishing, we do not guarantee its accuracy or completeness. We reserve the right to modify or remove content without notice.
7. External Links

The Site may link to external websites which are not under our control. We accept no responsibility for the content or availability of those sites. The inclusion of any link does not imply endorsement by us.

8. Privacy

Our [Privacy Policy] applies to your use of the Site and sets out how we will use your personal information. By using the Site, you agree to the collection, use and transfer of information as outlined in that policy.
9. Cookies

We use cookies on the Site to enhance your experience. By using the Site you consent to our use of such cookies in accordance with the Cookie Policy.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may revise these Terms at any time. The latest version will be posted on the Site and you are deemed to have accepted the updated Terms by continuing to use the Site after changes are posted.
12. Contact Information

If you have any questions about these Terms, please contact:

Email: hello@cogniopsstudio.com